Esengo offers 4 methods of payment: Credit card (Debit card, Visa or MasterCard), Three monthly payment, bank transfer, French bank cheque and PayPal.
When you pay by credit card, your account will be debited when your order is forwarded, on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) system of security is used, which allows for encrypting your banking information when on the network. Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.
Payment by cheque: you just have to forward to us, accompanied by your summary of order and a photocopy of your ID, your cheque made out to: K-LALA to the address Esengo 190 rue de Lannoy 59100 Roubaix, France. As of the reception of your cheque, we dispatch you your order to you.
Accepted credit cards: Esengo, Carte bleue, Visa, Mastercard.
Please, note:
In accordance with our commitment on the payments safety, we inform you that Esengo checks the reliability of the information given during the recording of an order.
This falls under our will to fight against the frauds with means of payment on Internet and thus to protect consumers.
Consequently, our service of prevention of the frauds might require from you, in certain cases, additional details (such as: copy of ID, document in proof of residence) in order to validate your purchase and to thus dispatch your parcel.
In this case, in order to ensure the forwarding of your order in the intended deadlines, we recommend to you to indicate a phone number where you will be easily reachable, and to confirm information given or to send the documents requested in the course of the day.
If you wish to avoid having to communicate such information to us, we recommend to you to proceed to a payment by bank transfer.
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