The products bought on the Site will be delivered to the following countries :
France, Germany, Belgium, Netherlands, Luxembourg, Great Britain, Italy, Spain, Austria, Denmark, Eire, Portugal, Finland, Norway, Sweden, Switzerland, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia and Slovenia.
Your order will be delivered to the address you indicated when you placed your order.
When the products bought are available, the estimated date of delivery will be calculated with the two following elements:
1. The dispatching time (24 - 48h) checking of the reliability of your information seized as from the taking into account of your payment + preparation of your order + dispatching of your parcel or parcels to the conveyor.
The delivery time of your parcel by the conveyor of your choice.
2.
The deadline of delivery of your order will be communicated to you on the website in your "summary orders".
In the event of a delay of delivery of more than 7 days, in comparison with the announced deadline, you have the possibility of cancelling your order by may. In this respect, we commit ourselves refunding you the sums paid within 30 day.
Esengo offers several methods of delivery:
Express delivery
This method of delivery allows you to receive your package in 24 to 48 hours. You will be delivered by us. This possibility is only offered to customers living in the northern part of France.
Standard delivery
This choice of delivery enables you to receive your parcel under 48h thanks to the Post office and "the Colissimo suivi" service.
Your order placed before 14:00 will be treated in the course of the day if the product is available. The parcel is then dispatched to the Post office and is on your premise under 48h-72h in Mainland France and three to four days for the rest of Europe.
The expenses engaged for this option depend on the selected article.
If your order is lower than 100€ including all taxes, your parcel is delivered to you without signature in your residence, or in your letter-box if you are not home, or at the post office if dimensions of the parcel require it. If your order is higher than 100€ including all taxes, the postman will ask you for a signature with the delivery. In case you are not home, a advice note is deposited in your letter-box and allows you to withdraw your parcel at the post office. The parcels are held at the Post office during 15 days.
In the event of non reception of a parcel within the times indicated, a survey is carried out with the conveyor and can take several days (ex: 21 days with the French Post).
However, in the event of going beyond of the deadline of delivery exceeding seven (7) days and non due to a case of major force, you can cancel your order by registered letter with marked reception. You will then be refunded within thirty (30) maximum days.
Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post to the following address or by e-mail: Esengo 190 rue de Lannoy 59100 Roubaix, France, fax (+33 359350205).
For any return of parcel, you must send them registered by the Post office (or another conveyor).
Please note that the carriage costs are to be paid by the customer.
10. Guarantees and After-Sales Service
All of the products we sell benefit from:
- The legal guarantee of conformity;
- The legal guarantee from hidden flaws;
- The manufacturer's guarantee for a period defined by the product purchased and the brand. Shipping fees of the products are the customer's responsibility.
However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer.
Esengo will handle possible repairs with the manufacturers.
Whatever the problem is with your product, you must attach, with the defective product, a copy of your invoice, the warranty (in the box) and the return goods voucher.
Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user's faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables. The manufacturer's warranties sold by ESENGO do not cover: -replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.), -the abnormal use or non-conforming usage of products. We ask that you consult the user's manual provided with the products-malfunctioning due to accessories (power cables etc.) -damage from external sources (shocks, accidents, electricity current fluctuations etc.). In all cases, ESENGO will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to K-LALA and will correspond to the estimate amount, and ought to be sent to us.
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